To our valued customers: Archway Insurance is now BrokerLink and we remain committed to providing our customers with exceptional service!
We are currently in the process of integrating our phone and computer systems. These changes, combined with a high call volume have led to longer wait times and we apologize sincerely for any inconvenience. Please refer to these tips so we may serve you more efficiently:
We appreciate your patience and understanding during this period of transition and thank you for your business.
As a service or product provider, your entire business model hinges upon fulfilling contracts. Your obligations go both ways — to the suppliers you need to pay for the materials they equip your production line with, and customers who count on your products and services. These are basic contracts of business that you need to meet and protect to preserve valued partnerships and secure your reputation as a reliable contractor. But how do you follow through on outstanding obligations in case of a massive business interruption?
Unfortunately, despite the best of intentions unforeseen circumstances and losses can prevent you from fulfilling contractual obligations. A natural disaster or economic downturn in Atlantic Canada can easily hamper operations and impact profit, making it hard to pay suppliers and continue production to follow through on paid orders. For these, your business needs bonds or financial reserves to guarantee remaining obligations. If your company responds to large commercial RFPs or government contracts, having bonding in place is required to successfully bid on projects.
Being bonded is primarily for customer protection — it assures customers of their money back in case contracted work cannot be completed. Think of a bond as an added guarantee to your client, vouching for the credibility of your business and providing peace of mind to your clients that your company is following all laws and legislation related to your area of operations. Even before your business enters into a contract, a bond agreement in place communicates trust, reliability, and transparency — all signs of a commitment to quality work and customer service. These indicate a record of following through on contractual obligations, a commitment to keep customers happy and fully compensated in case of failure to deliver.
As for your business, a bond helps provide financial stability in case a dissatisfied customer makes a claim against your business. The required compensation or settlement would be paid out from the bond, effectively shielding your business from further losses.
A surety bond is a three-way contract that involves your business, a customer who contracted work to be performed, and a surety company:
A surety bond is a necessary investment for businesses in Nova Scotia and New Brunswick, who provide services and trade on their reputation for excellent customer service. It is a secure alternative to a letter of credit and guarantees the financial stability of businesses in construction, transportation, telecommunications, energy, and other industries. Surety bonds also cover various bonds such as contract, bid, performance or labour and material payment, supply, license and permit, and judicial bonds.
At Archway Insurance, our brokers are here to help protect your business from the fallout of contractual obligations that cannot be fulfilled. We understand that extraordinary circumstances prevent you from providing quality work and service that your customers count on. And with our bonding agreements, you won’t lose a customer or valued partnership in the fallout. Our insurance brokers will equip you with necessary bonds and guarantee the compensation of affected parties to ensure the financial and operational stability of your business.
"Great service, a place where you are treated as a customer and not just a number."
"The service I received from Stacie at Archway Insurance was more than excellent. The service was fast and Stacie was very knowledgeable and helped educate me on what I needed to do. I would highly recommend this company for your insurance needs. They are exceptional."
"Customer service at Archway is exceptional. I have always had positive experiences and the staff are professional, responsive and courteous. Would highly recommend them."
"Excellent service! Very attentive to my family's needs."
"Painless transaction. Had to sign a form. Was in and out in 3 mins."
"We live in Ontario and my son is attending College in Sydney which made arranging insurance a bit more difficult. Archway was amazing, the Customer Service I received was top notch. Great people to deal with."
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